Customer Success (advanced), Part-time Customer Success · Norrsken House · Hybrid Remote
Reforma Sthlm
Customer Success (advanced), Part-time
Are you looking for a fun and flexible part time job? If so, we might have something perfect for you! Apply to join our Customer Success Team!
We are looking for a person that want's to join our customer success team who will work part time (about 10 hours a week), depending on availability and needs.
Some of the things that you will do:
- Receive and respond to incoming emails, calls and chats from visitors and customers.
- Receive and handle complaints from our end customers but also against transport companies and suppliers.
- Close cooperation with the remaining parts of the logistics chain.
Who you are:
We are looking for you who loves to work with customers, sales and advice! We see that you can and like to work independently and that you thrive in an entrepreneurial environment. Having an aptitude for logical thinking with a solution-oriented mindset is a plus for understanding everything from the customer's needs to the finished product.
You will work with our most complex customer service cases, especially complaints. Therefore, we see that you have previous experience of working with advanced customer service and if you are an experienced user of Zendesk, that would also be beneficial.
Swedish is mandatory.
- Department
- Customer Success
- Remote status
- Hybrid Remote
Norrsken House
Our values
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We always act with the planet in mind
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Our customers are our reason for being
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We have a passion to improve
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We do more with less
What we do
Our vision is to become leading in sustainability in the furniture industry and thanks to our work so far, we can proudly say that we have come a long way! Our philosophy is that interior come alive in the mix between old and new, and our range therefore consists of both vintage furniture and durable newly produced furniture with a high degree of design. Our workplace is at Norrsken in central Stockholm.
We are constantly looking for new sustainability driven talents to join our team in Stockholm.
About Reforma
Reforma is a fast growing e-commerce company in furniture and interior design. We are one of Sweden's fastest growing e-commerce companies with an increased turnover in 2020 to SEK 43 million (compared to SEK 13.7 million in 2019). We are established in Sweden, Norway and Germany and have plans for further expansion in the coming years.
Customer Success (advanced), Part-time
Are you looking for a fun and flexible part time job? If so, we might have something perfect for you! Apply to join our Customer Success Team!
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