We are seeking an Associate Systems Engineer for a regular position to work within the IT Department at the International Vaccine Institute in Seoul, Korea. (Duty station: Seoul, Korea)

Job Description

This job is responsible for ensuring the smooth operation, security, and reliability of the organization’s IT infrastructure. This role supports end-users, manages systems and networks, and maintains both physical and virtual server environments to ensure optimal performance and availability.

Key Roles & Responsibilities

1. Server & System Maintenance

• • Provide expert-level technical assistance on the daily server health checks, including patch management, backups, and OS updates on Windows systems.
  • Maintain and update server systems, including operating systems and security patches.
  • Monitor system performance metrics and logs, identify basic issues, and apply standard remediation steps.
  • Troubleshoot routine hardware and software problems; escalate more complex issues to senior engineers.
  • Develop and implement support procedures, best practices, and training materials for end-users
  • Maintain up-to-date documentation of system configurations, standard operating procedures, and daily maintenance activities and incident resolutions

2. Account Management & Client Support

• • Provision and deprovision user accounts in Active Directory, including group memberships and permission assignments.
  • Support desktop and laptop setup—installing operating systems, required applications, and ensuring connectivity.
  • Resolve common end-user system issues such as login failures, software errors, and peripheral setup.
  • Provide IT training to users including on boarding session

3. IT Procurement

• • IT device purchase, asset registration, monthly payment, etc.
  • Evaluate vendor proposals, negotiate pricing, and manage supplier relationships to optimize costs and quality
  • Track inventory levels, manage asset lifecycles, and prepare periodic procurement reports

Job Requirements and Qualifications

1. Education Requirements

• • Bachelor’s degree or equivalent (Computer Science or related field)

2. Related Field Work Experience

• • 2 ~ 3 + years

3. Technical and Professional Skills / Knowledge

• • Knowledge in Windows & Other Operating Systems and Client software such MS-Office, MS Project, other client software.
  • Experience in Server & Network Administration, Knowledge of Networking equipment and protocols.
  • Certification in Microsoft/ Cisco products.

• • Client Orientation
  • Communication
  • Commitment to Continuous Learning