About Us
Glass Lewis is a trusted ally to more than 1,300 investors globally who use our corporate governance research, custom policy recommendations, engagement services and tools, and industry-leading proxy vote management solution to help drive value across their governance activities. We also work with over 3,000 corporate issuer clients, providing research reports, thought leadership, customized voting policies, equity plan models, and opportunities for direct engagement on material governance and disclosure practices.

Glass Lewis’ industry-leading research and analysis covers more than 30,000 meetings each year across approximately 100 global markets. Our clients include many of the world’s leading pension funds, mutual funds, and asset managers, collectively managing over $40 trillion in assets. We have teams located across the United States, Europe, and Asia-Pacific regions, giving us global reach with a local perspective on the most important governance issues. Founded in 2003, Glass Lewis is headquartered in San Francisco, California with additional offices in Kansas City, Missouri; London, U.K.; Paris, France; Amsterdam, Netherlands; Limerick, Ireland; Karlsruhe, Germany; Stockholm, Sweden; Manila, Philippines; Toronto, Canada; Sydney, Australia; Timișoara, Romania; and Tokyo, Japan. Our team includes more than 600 full-time employees globally, over half of which are dedicated to research. For more information, please visit www.glasslewis.com.

The Manager, Client Policy is a mid-senior leadership role responsible for overseeing consultative client policy services and managing the Client Policy team within their region. This individual will serve as a subject matter expert on proxy voting policy, a trusted point of contact for key client relationships, and a hands-on people leader committed to developing a high-performing regional team.

The Manager, Client Policy sits within a global client policy function and works in close partnership with the Client Policy leadership team, as well as cross-functional teams across Client Services, Research, Operations, and Commercial. This role requires someone who can balance day-to-day team management and client delivery with a broader awareness of how the regional function contributes to the firm's global policy strategy.

This role is full-time and hybrid, based out of our Toronto office, with regular in-person attendance three days a week.

• 5–7 years of experience in proxy voting, corporate governance, or a related field within the institutional investment or financial services industry
• Demonstrated experience managing and developing a team, with a track record of building capability and fostering professional growth
• Strong knowledge of proxy voting policy across a range of markets, proposal types, and governance frameworks
• Proven client-facing skills with the ability to manage complex relationships and navigate escalations with confidence and professionalism
• Strong organizational and project management skills, with the ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Analytical and data-informed approach to problem solving and decision making
• Effective communicator across a wide range of internal and external stakeholders, with strong written and verbal communication skills
• Proficiency with JIRA, Excel, SharePoint, and PowerBI
• A collaborative, empathetic leadership style with a genuine commitment to team and client success
• Bachelor's degree required

Leadership & Team Management

• Lead, mentor, and develop a regional team of Client Policy Analysts, fostering a culture of excellence, collaboration, and continuous improvement
• Conduct regular 1:1s and provide ongoing coaching, feedback, and career development support, maintaining documentation to inform annual performance reviews
• Deliver regular training to ensure analysts are proficient in conducting annual guideline reviews, preparing client-facing materials, and leading client meetings independently
• Maintain and build team knowledge of key governance trends, market nuances, and evolving corporate governance topics across relevant markets
• Set clear performance expectations and serve as an initial escalation point for team questions and challenges, engaging the Client Policy leadership team as appropriate

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Client Policy Expertise & Delivery

• Serve as a regional subject matter expert on proxy voting policy, with strong knowledge across a broad range of proposal types, markets, and governance frameworks
• Oversee the accurate and timely delivery of client policy services, ensuring alignment with client intent and Glass Lewis's operational and quality standards
• Own the quality of all client-facing deliverables produced by the regional team, maintaining a consistently high standard of output
• Stay current on governance trends, regulatory developments, and market-specific nuances, sharing insights across the team and with clients as appropriate

Client Engagement & Relationship Management

• Provide management-level support to key client relationships within the region, serving as a senior point of contact for policy-related matters and escalations
• Engage proactively with clients to assess satisfaction, identify emerging needs, and reinforce Glass Lewis's position as a trusted governance partner
• Measure and monitor client satisfaction through surveys, regular touchpoints, and other tools, using insights to drive continuous improvement
• Navigate client escalations with professionalism and sound judgment, resolving issues efficiently and escalating to the VP of Client Policy where appropriate

Cross-Functional Collaboration & Growth

• Act as a liaison between the Client Policy and Commercial teams, contributing to prospect demonstrations, RFP responses, and Sales team meetings
• Provide actionable insights on current client relationships, including opportunities to expand or deepen services within the regional book of business
• Partner with the broader leadership team to identify opportunities for new products, services, or enhancements to the policy offering
• Track and report on key performance indicators for the regional team, surfacing insights and trends to inform decision-making at the leadership level
• Maintain a working knowledge of policy operations, core Glass Lewis products and services, and general proxy voting mechanics to support both team development and client conversations