Key Skills Required

• Strong organizational and coordination skills, with the ability to manage multiple concurrent priorities and deadlines.
• Experience supporting project delivery within structured frameworks (PMO, Stage-Gate, Agile, or hybrid environments).
• Strong business analysis capability, including requirements gathering, process mapping, and documentation.
• Excellent written communication skills, with the ability to produce clear, structured, and executive-ready materials.
• Experience maintaining project governance artefacts (RAID, status reporting, action tracking, document repositories).
• Proficiency with project and collaboration tools such as Asana, Jira, Confluence, or SharePoint.
• Advanced Microsoft Excel and PowerPoint skills for analysis, tracking, and reporting.
• Strong stakeholder management and facilitation skills across cross-functional and global teams.
• High attention to detail and strong follow-through to ensure actions and deliverables are completed.
• Ability to operate effectively in ambiguous or evolving environments and bring structure to out-of-scope work.

Education and Experience

• Under graduate degree in Business, Information Systems, Operations, ora related discipline.

• 3–6 years of experience in business analysis, project coordination, PMO support, or consulting environments.
• Experience supporting business transformation, operational change, or internal system implementation initiatives.
• Background in consulting, PMO, or cross-functional delivery environments is preferred.
• Experience coordinating User Acceptance Testing, business readiness, or operational transition activities is an asset.
• Familiarity with data migration, system implementation, or workflow redesign in partnership with technical teams is an advantage.
• Exposure to global or multi-region delivery environments is preferred.

1. Delivery Support and Coordination

• Support multiple concurrent Operational initiatives by partnering with Project Managers to drive day-to-day execution activities.
• Coordinate cross-functional stakeholders across Operations,Client Services, Research, Technology and Product.
• Prepare and manage meeting cadences, including agendas, materials, decision tracking, and follow-up actions.
• Capture meeting outcomes, decisions, risks, and action items, ensuring timely communication and closure.
• Track deliverables, dependencies, and business-side commitments to support overall project timelines.
• Maintain structured project repositories (SharePoint, Asana, or similar) to ensure documentation is current, accessible, and aligned across teams.

2. Business Analysis and Process Documentation

• Partner with business stakeholders to gather, document, and validate requirements, business rules, and operational needs.
• Develop structured artifacts including business requirements, user scenarios, workflow documentation, and operational impact summaries.
• Facilitate current-state and future-state process mapping to support operational alignment and standardization across regions.

• Translate business needs into clear, actionable inputs for Project Managers and Technology teams.
• Support prioritization and clarification of requirements during planning, testing, and implementation phases.

3. Governance, Reporting, and Documentation Management

• Maintain core Enterprise PMO artefacts including RAID logs, action trackers, dependency registers, and stakeholder lists.
• Support preparation of executive-ready status updates, dashboards, and reporting materials.
• Track risks, issues, and operational constraints, escalating concerns to the Project Manager as appropriate.
• Ensure project documentation aligns with Enterprise PMO standards and Stage-Gate expectations.
• Support document version control, archiving, and audit readiness for project materials.

4. Business Readiness and Operational Support

• Support business readiness activities, including operational impact analysis, transition planning, and coordination of business participation.
• Assist in planning and coordination for User Acceptance Testing (UAT), including scenario development, tester scheduling, and issue tracking.
• Coordinate training logistics, SOP updates, and operational communication materials.
• Monitor regional capacity constraints and operational considerations that may affect participation or deployment timing.
• Support transition-to-BAU activities, including documentation handoff and stabilization tracking.

5. Data and System Change Support

• Assist with business-side data preparation activities, including data mapping, validation coordination, and migration readiness tracking.
• Identify operational dependencies related to data availability, quality, or integration timing.
• Support cutover planning by coordinating business readiness tasks and validation activities.
• Track data and system-related risks and ensure alignment with overall project readiness.

6. Stakeholder & Communication Management

• Act as a central coordination point between Project Managers and business stakeholders across global teams.
• Facilitate working sessions, requirements workshops, and cross-functional planning meetings.
• Develop clear communication materials outlining process changes, timelines, and expectations for global teams.
• Maintain consistent communication across geographies to ensure alignment and reduce operational risk.
• Build strong working relationships with stakeholders to support collaboration andtimelydecision-making.