COMPANY 

AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading shipping and logistics company. Thanks to its expertise developed over more than a century and more than 23,000 employees mobilized in 50 countries, AGL provides its African and global clients with comprehensive, tailor-made, and innovative logistics solutions, with the ambition to contribute sustainably to the transformations of Africa. AGL is also present in Haiti and Timor. 

Would you like to have a rewarding experience in an international environment? Make an impact in a company that places Africa at the heart of its project? 

Join Ascens Kigali, AGL's IT subsidiary, the leading multimodal logistics operator on the African continent! 

CONTEXT 

Within AGL's IT Department, attached to the CIO office department, we are recruiting for a permanent contract an IT Operational Excellence & Transformation Project Leader to join the team Operational Excellencies. 

JOB FUNCTION & KEY RESPONSIBILITIES

• Lead and coordinate ExOp IT projects within the MIS scope, ensuring alignment with governance, performance, and operational excellence standards.

• Analyze IT operational processes and practices to identify inefficiencies, improvement opportunities, and optimization levers.

• Detect and formalize automation and digitalization opportunities applicable to IT activities (process automation, tool usage optimization, IT operations support).

• Identify and qualify AI use cases across MIS activities to improve operational efficiency, automation, and service performance.

• Support the implementation and follow-up of improvement action plans in coordination with central ExOp teams.

• Contribute to change management activities related to MIS transformation initiatives (communication, adoption support, user feedback collection).

• Act as a local coordination point within a DSI extended organization, ensuring proper application of governance, processes, and operational standards.

• Participate in operational diagnostics and continuous improvement workshops across MIS teams.

• Ensure clear and regular communication with stakeholders regarding progress, risks, and improvement initiatives.

EDUCATION & EXPERIENCE REQUIRED

• Bachelor’s or Master’s degree in Information Technology, Engineering, Information Systems, or an equivalent field.

• Minimum of 2–4 years of experience in IT operations, IT project coordination, continuous improvement, or digital transformation environments.

• Prior experience working within into an MIS or IT operational context is a strong advantage.

• Exposure to multi-site or multinational IT environments is highly valued.

• Experience contributing to improvement, automation, or change initiatives is a plus.

• Ability to work in a bilingual professional environment (French / English).

TECHNICAL SKILLS REQUIRED

• Good understanding of IT operations and service delivery processes.

• Ability to analyze processes, workflows, and operational data.

• Familiarity with automation concepts, digital tools, and IT optimization practices.

• Basic understanding of AI or intelligent automation concepts applied to IT operations is a plus.

• Proficiency with common office and collaboration tools (Excel, PowerPoint, collaboration platforms).

• Ability to structure reporting, dashboards, and action tracking.

• Basic understanding of IT environments (applications, infrastructure, support processes).

• Professional working proficiency in French, both written and spoken.

BEHAVORIAL SKILLS REQUIRED

• Strong analytical mindset with a focus on continuous improvement and operational efficiency.

• Proactive attitude with the ability to identify issues and propose practical solutions.

• Good communication skills, with the ability to interact effectively with French- and English-speaking stakeholders.

• Structured, reliable, and detail-oriented approach to work.

• Ability to work autonomously while collaborating effectively within a matrix organization.

• Adaptability and willingness to work in a changing and evolving environment.

• Strong sense of ownership and accountability

ADDITIONAL NOTES

• The role is based at the Norrsken House Kigali.

• Occasional collaboration with MIS teams in Paris, Abidjan, Johannesburg, and with external vendors may be required.

• Fluent English required; Advanced French is a strong asset.

📍 Position based in Kigali (Rwanda). Occasional travel to be planned.

🌍Nationality - Rwandan

Africa Global Logistics is an equal opportunity employer.