JOB FUNCTION & KEY RESPONSIBILITIES

Within AGL's IT department, attached to the Freight Forwarding & Transit department, you will work as an Expert Solution "Specific Customers", particularly on EDI flows.

The company addresses certain so-called "specific" customers requiring precise technical and operational integration processes.

In particular, it develops and maintains tailor-made EDI flows for these specific customers to automate the exchange of key information. These flows meet specific needs in terms of traceability, operational monitoring and management.

The Expert Solution for Specific Clients (EDI) collects and formalizes customer needs, manages the implementation and monitoring of operational and technical processes and EDI flows, guaranteeing their performance and continuous improvement. He ensures the coordination between technical teams, business lines and customers, in a multi-stakeholder environment.

1. Functional framing

• Collect and analyze customer and business needs.

• Evaluate the specific operational and technical contexts as a whole.

• Audit the technical scope and existing data exchanges.

• Lead functional workshops to clarify requirements and constraints.

• Define exchange scenarios (formats, frequencies, business rules).

• Write and validate functional specifications.

• Identify operational and technical impacts.

• Maintain traceability and evolution of specific customers and EDI flows. 

2. Implementation of specific processes and EDI flows

• Support the definition and implementation of specific technical and operational processes.

• Plan and coordinate projects (quotes, resources, planning, budget).

• Organize development with technical teams and service providers.

• Manage functional tests, identify and resolve anomalies.

• Supervise the deployment and support users through training and support.

3. Run Tracking

• Provide functional support on complex EDI incidents and requests, carry out business analysis of deviations.

• Monitor compliance with SLAs, monitor and manage quality and user satisfaction.

• Coordinate the deployment of minor changes, ensure their documentation and knowledge management.

• Ensure clear communication on incidents and developments and their operational and technical impacts.

• Monitor key indicators and ensure Run reporting (performance, satisfaction, improvement plan, etc.). 

4. Customer-specific processes and comitology and EDI

• Respect the established processes and templates for the management of specific customer needs and associated projects and participate in their continuous improvement.

• Assist and participate in the facilitation of monitoring committees and reporting on the Build and Run activities of specific customers.

• Actively participate in updating repositories and documentation. 

5. Partner logistics services interface

• Ensure the integration and functional monitoring of the partner EDI interface.

• Manage incidents, updates, and related documentation.

EDUCATION & EXPERIENCE REQUIRED

Education: Bac+5 (engineering school, business school, university), specialization in IT, logistics or digital transformation appreciated.

Experience:

• First successful experience (junior position accepted) in functional project management, project management assistance or business analysis.

• Ideally in an EDI, logistics, supply chain or business IS context.

• Experience in a multi-stakeholder or customer-oriented environment (publishers, service providers, industrial customers) is appreciated.

KEY SKILLS REQUIRED

• Data-centric approach: ability to model, map and rationalize data exchanges to guarantee the coherence and efficiency of the information system and EDI.

• Ability to integrate complex operational issues.

• Excellent understanding of business processes as a whole, with the ability to decipher the associated technical impacts (information flows, systems, IS constraints).

• Drafting of functional specifications adapted to technical and business audiences.

• Coordination of cross-functional teams, planning, quality and deadline monitoring.

• Functional Testing & Validation

• Run, maintenance and continuous improvement monitoring

• Documentation and monitoring of repositories (flows, formats, procedures, guides, etc.).

• Mastery of collaborative tools and projects: Confluence, SharePoint, Teams, Jira, Trello...

• Writing skills: excellent ability to synthesize and adapt speech.

BEHAVORIAL SKILLS REQUIRED

• Communication skills and facilitator posture

• Rigor, organization and prioritization.

• Customer & service orientation: active listening, proactivity, search for solutions.

• Initiative & autonomy: strength of proposal, autonomy in problem solving.

• Resilience & adaptability: ability to stay the course in a changing environment.

• Team spirit & collaboration: support for technical, business and functional teams and transversality.