Customer Success Manager



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Posted on Wednesday, January 10, 2024
Customer Success · Stockholm · Hybrid Remote

Customer Success Manager

Passionate about Customer Success and making the world more sustainable at the same time? Look no further 💚🌱

Worldfavor is on a quest to make sustainable business mainstream. We’re a global SaaS platform where users easily can share, access, and gain insights on corporate sustainability information. We’ve grown rapidly, and today Worldfavor connects more than 30,000 businesses in over 140 countries and counting! We’re proud to be working with renowned clients, ranging from Nordic leaders to global Fortune 500 companies. Ahead lies an exciting growth journey towards becoming the market leader and expanding globally.You’ll be joining a young, dynamic company and a team of smart, fun-loving, and ambitious people who all share the same passion for making the world more sustainable using the power of technology. We believe in a sustainable world as well as a sustainable work life, and love to celebrate both the big and small milestones along the way. We always put the team before individual wins.

🙌 The role as Customer Success Manager
As a Customer Success Manager, your job is to make sure our customers thrive in our platform and thereby succeed in their efforts to become a more sustainable company. Worldfavor works with both Nordic sustainability leaders as well as large global companies, and we’re on an ambitious, fast-paced growth journey to expand both locally and internationally. You will help these sustainability champions reach their goals by using Worldfavor in the best way possible. Amongst that, you’ll:

  • Take ownership over the entire customer journey from their start as customer;
  • Onboard new customers and ensuring they get the best possible start with Worldfavor to successfully reach their goals
  • Train customers in the platform and deliver Worldfavor’s domain expertise, best practice and guidance to our customers to empower them to unleash their full sustainability potential
  • Proactively check in with and meet with customers to ensure they stay on track and reach their goals
  • Work to ensure high adoption and retention
  • Ensure customers get a best-in-class experience and service
  • At times join sales meetings with potential customers to support and advice with your product and domain expertise.

As part of the Customer Success team you will be at the heart of things and collaborate tightly with both the sales team as well as the product team, to constantly innovate and optimize our ways of working and offer a leading product. You will serve as the internal voice of the customer, and therefore will have an important influence on our very core - our product. If you have a strategic mindset and carry experience from Customer Success and/or optimizing CS processes, there will be opportunities to also contribute in these areas.

🫵 Who are you? With a genuine passion for service and a strong can-do mindset, we believe your background lies within Customer Success, Key Account Management, B2B sales or client facing project management. And, if that experience comes from a SaaS company, that’s even better! You have a true passion for building strong and long-lasting relationships and thrive in a high-growth environment. In this role, it’s required to

  • Be organized and to work well independently, while also being a humble team player
  • Be a responsive listener as well as confident in presenting to and advising senior executives in anything from medium size companies to global multinational companies
  • Have a keen interest in corporate sustainability
  • Have excellent professional communication skills in English and preferably also in Swedish

🍒 What we find extra qualifying:

  • You have experience within corporate sustainability
  • Have worked with international enterprise clients
  • Have any additional language skills

Like all team members
at Worldfavor - we also expect you to be ambitious, unpretentious, have a “can-do attitude,” an ability to take ownership and motivated by shaping a more sustainable world.

We recruit, work, and promote by our core values:

  • We make an impact.
  • We take ownership.
  • We always evolve.
  • We’re in it together.
  • We believe anything is possible.

💝 What we offer
For the right person, there are exciting career opportunities as the company scales. We’re still early on our scale-up journey with big, global plans.

    • Work at our lovely Worldfavor Impact House at the very center of Stockholm.
    • 6 weeks of paid vacation, plus 5 paid work-free days to use however you like.
    • Occupational pension.
    • Health benefits.
    • Development contribution - learn more about anything that excites you!

    🌟 Sounds like we’re a match?
    Hit the apply button and send us your CV and LinkedIn profile. We accept applications in both Swedish and English. We can’t wait to hear about what makes you tick!

    Customer Success
    Remote status
    Hybrid Remote


    Workplace & Culture

    Worldfavor is a young, dynamic company that stands for equal rights and opportunities for everyone. We are a group of diverse, fun-loving and ambitious individuals who all share the same passion for making the world more sustainable, using the impact and power of technology. We love celebrating big and small milestones, and we always put the team before the individual wins. We support each other and prioritize team efforts over individual prestige.

    Common to all team members at Worldfavor is that we are ambitious, humble, have a can-do attitude while being motivated by shaping a more sustainable world. We recruit, work, and promote by our core values; we make an impact, take ownership, always evolve, are in it together, and webelieve anything is possible.

    About Worldfavor

    We’re here to shape a future where people, planet, and economy thrive together.

    Worldfavor was founded on the idea that every person and business can make a difference by being able to make truly sustainable decisions. Our founders, together in a small apartment in Stockholm, quickly realized that this was only possible if businesses’ sustainability information was easily accessible and comparable – and, know their impact. So, Worldfavor was born.

    We’re here to accelerate transparency and empower sustainable decisions for businesses and individuals. Shaping a future where people, planet, and economy thrive together.

    Because of Worldfavor, hundreds of sustainable decisions are made every day that transform value chains spread across the globe.

    Co-workers 70-80
    Customer Success · Stockholm · Hybrid Remote

    Customer Success Manager

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    This job is no longer accepting applications

    See open jobs at Worldfavor.