Customer Support Specialist

Worldfavor

Worldfavor

This job is no longer accepting applications

See open jobs at Worldfavor.
Customer Service
Posted on Thursday, December 21, 2023
Customer Success · Stockholm · Hybrid Remote

Customer Support Specialist

Passionate about Customer Support and making the world more sustainable in the same time? 🌍🌱

Worldfavor is on a quest to make sustainable business mainstream. 🌱

We’re a global SaaS platform where users easily can share, access, and gain insights on corporate sustainability information. We’ve grown rapidly, and today Worldfavor connects more than 30,000 businesses in over 140 countries and counting! We’re proud to be working with renowned clients, ranging from Nordic leaders to global Fortune 500 companies. Ahead lies an exciting growth journey towards becoming the market leader and expanding globally.

You’ll be joining a young, dynamic company and a team of smart, fun-loving, and ambitious people who all share the same passion for making the world more sustainable using the power of technology. We believe in a sustainable world as well as a sustainable work life, and love to celebrate both the big and small milestones along the way. We always put the team before individual wins.

🙌 The role as Customer Support Specialist

As a Customer Support Specialist, your objective is to ensure high customer retention, scalable growth, and big impact with beyond happy clients accelerating their sustainability efforts. In this role you’ll collaborate cross-functionally with our Product and Engineering teams and gain deep knowledge of the Worldfavor product. Hence, you’ll support customer problem-solving, ensuring a top-notch customer experience. Furthermore, you’ll:

  • Use your innovative and analytical thinking to set the strategy for and streamline our support system.
  • Build up our helpdesk function and drive automatization.
  • Enhance the online training and guiding experience in our platform.

🫵 Who are you?

With a genuine passion for service and a strong interest in IT, we believe your background lies within support, sales and/or customer success. And, if that experience comes from a SaaS company, that’s even better!
Since our product is quite complex and continuously evolving, an understanding (and interest!) of the elements of software development is highly relevant. With a proactive mindset, you feel confident in checking the configuration and verifying the setup when needed. You’re an excellent communicator and can easily get your message through, with the confidence to present to both internal and external stakeholders. In this role, it’s also crucial that you:

  • Are resilient, meaning that you’ll get the job done and stay with a task until it’s resolved
  • Don’t shy away from ambiguous situations and ask the right questions to untangle them
  • Are a great relationship builder. You know how to build credibility fast with a variety of stakeholders
  • Have an eye for commonalities and streamlining, eager to automate wherever possible
  • Have a University degree and/or equivalent background with a few years in a similar role.

As our Customer Support Specialist, you’ll need to be fluent in (both) English (and Swedish) and located in or nearby Stockholm, Sweden.

Like all team members at Worldfavor - we also expect you to be ambitious, unpretentious, have a "can-do attitude,” an ability to take ownership and motivated by shaping a more sustainable world.

We recruit, work, and promote by our core values:

  • We make an impact.
  • We take ownership.
  • We always evolve.
  • We’re in it together.
  • We believe anything is possible.

💝 What we offer

  • For the right person, there are exciting career opportunities as the company scales. We’re still early on our scale-up journey with big, global plans.
  • Work at our lovely Worldfavor Impact House at the very center of Stockholm.
  • 6 weeks of paid vacation, plus 5 paid work-free days to use however you like.
  • Occupational pension.
  • Health benefits.
  • Development contribution - learn more about anything that excites you!

Sounds like a match?

Hit the apply button and send us your CV and LinkedIn profile. We accept applications in both Swedish and English. We can’t wait to hear about what makes you tick!

Team
Customer Success
Locations
Stockholm
Remote status
Hybrid Remote

Stockholm

Workplace & Culture

Worldfavor is a young, dynamic company that stands for equal rights and opportunities for everyone. We are a group of diverse, fun-loving and ambitious individuals who all share the same passion for making the world more sustainable, using the impact and power of technology. We love celebrating big and small milestones, and we always put the team before the individual wins. We support each other and prioritize team efforts over individual prestige.

Common to all team members at Worldfavor is that we are ambitious, humble, have a can-do attitude while being motivated by shaping a more sustainable world. We recruit, work, and promote by our core values; we make an impact, take ownership, always evolve, are in it together, and webelieve anything is possible.

About Worldfavor

We’re here to shape a future where people, planet, and economy thrive together.

Worldfavor was founded on the idea that every person and business can make a difference by being able to make truly sustainable decisions. Our founders, together in a small apartment in Stockholm, quickly realized that this was only possible if businesses’ sustainability information was easily accessible and comparable – and, know their impact. So, Worldfavor was born.

We’re here to accelerate transparency and empower sustainable decisions for businesses and individuals. Shaping a future where people, planet, and economy thrive together.

Because of Worldfavor, hundreds of sustainable decisions are made every day that transform value chains spread across the globe.

Co-workers 70-80
Customer Success · Stockholm · Hybrid Remote

Customer Support Specialist

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This job is no longer accepting applications

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