Customer support
Winningtemp
Customer support
We are seeking a dedicated individual to join our team as a Technical Support Specialist, to provide top-notch customer support and technical assistance. If you have a passion for solving problems and thrive in a dynamic environment, we want to hear from you!
About Us
Winningtemp is a leading SAAS company in providing innovative solutions that empower teams and leaders to create great results together. With our product, we are committed to driving success through better engagement and collaboration.
www.winningtemp.com
With a team of diverse professionals, we nurture an inclusive and collaborative workplace culture. At our Gothenburg head office, you will collaborate with colleagues with different backgrounds and a wide range of experiences and knowledge. You will have day-to-day interactions with Sales, Customer Success, and our Tech- and Product organization.
Role and Responsibilities
As a Technical Support Specialist, you will play a pivotal role in ensuring our clients receive the highest quality support. Your responsibilities will include:
- Ticket resolutions, responding to customer inquiries via phone, email, and chat
- Diagnosing and troubleshooting technical issues
- Providing step-by-step solutions to customers
- Documenting reported issues and resolutions
- Assisting in the onboarding process of new users
- Developing FAQs and guides to facilitate customer self-service
- Collaborating with our product-, sales- and customer success teams to provide the best possible experience for our customers
We are constantly improving our customer support, and are currently implementing an AI solution to enhance the work situation of our team and improve the customer experience. This will free up time for our people to provide higher value to our customers.
Key Qualifications
To excel in this role, you should have:
- Good technical understanding
- Customer focus and a service mindset
- Excellent problem-solving skills
- Good communication skills - English and Swedish - written and spoken
- A positive attitude, willingness to learn, and a dedication to contribute to a friendly and supportive work culture
Why Join Us?
We offer a workplace where personal and professional development are core to our values. You will benefit from:
- A supportive team environment that fosters growth and innovation
- An opportunity for you to learn and develop, and a possibility to work with a wide range of customers from different sectors and countries
- 30 days of vacation
- Pension- and health insurance
- Wellness contribution
Our values guide us in the way we work and behave at Winningtemp, and for you to thrive with us we believe you feel connected to them too :-): We show Passion; We take Responsibility; We are Curious; and We get Results Together!
How to Apply
If you are ready to step into a role that challenges and rewards you, submit your application today. Join us and become an integral part of a team dedicated to achieving excellence in customer service and technical support. We review applications on a rolling basis, so don't delay!
Location: Gothenburg
Employment: Full-time (6 month trial period)
Start Date: As soon as possible
Welcome with your application! We can't wait to get to know you!
- Department
- Customer Service
- Locations
- Gothenburg
- Remote status
- Hybrid Remote
Gothenburg
Your growth journey starts here, with us!
At Winningtemp you become a member of a group that’s characterized by passion, responsibility, curiosity and result focus. You get the golden opportunity to participate in the development of a company that is going out into the world on a vigorous expansion trip, and we really need a diverse staff to reach our growth goals. Additionally, you will be working with a product that enhances the well-being and job satisfaction of organizations and their employees.
About Winningtemp
Winningtemp is an AI-powered, intuitive platform that measures and optimize your employee experience to reduce stress, staff turnover, and increase profitability.
Our goal is to foster work environments conducive to growth, productivity and team collaboration. Winningtemp’s platform enables leaders to understand their employees’ needs, concerns, and motivation levels. Real results follow. After a year of using Winningtemp, our customers record, on average, a 21% increase in job satisfaction amongst their employees. Our vision is to forever change how people succeed together!
Customer support
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