Introduction
In this role, you will be responsible for overseeing a portfolio of projects from contract signature through onboarding, after which projects are formally handed over to Operations & Maintenance (O&M).
You will act as the central bridge between management, technical teams, and clients, ensuring that delivery operations run smoothly, predictably, and at high quality. This role combines delivery leadership, operational excellence and client relationship management, with a strong focus on continuous improvement and performance management.
How Delivery & O&M Work Together (STELLAR)The Delivery Lead and the Operations & Maintenance (O&M) Lead work as a tightly aligned leadership pair, jointly responsible for the full customer lifecycle from contract signature through long-term operations.
Clear Ownership by Phase- Delivery Lead owns all projects from signature through onboarding.
- O&M Lead owns all projects from post-onboarding through live operations.
- A formal handover process ensures continuity, accountability, and zero loss of operational context.
Joint Customer Responsibility
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During onboarding and stabilization, both roles may be jointly involved in:
Client communication
Risk management
Escalations
Seamless customer experience with no visible internal handover friction.





