ABOUT SAND
Sand Technologies is a fast-growing enterprise AI company that solves real-world problems for large blue-chip companies and governments worldwide.

We’re pioneers of meaningful AI: our solutions go far beyond chatbots. We are using data and AI to solve the world’s biggest issues in telecommunications, sustainable water management, energy, healthcare, climate change, smart cities, and other areas that have a real impact on the world. For example, our AI systems help to manage the water supply for the entire city of London. We created the AI algorithms that enabled the 7th largest telecommunications company in the world to plan its network in 300 cities in record time. And we built a digital healthcare system that enables 30m people in a country to get world-class healthcare despite a shortage of doctors.

We’ve grown our revenues by over 500% in the last 12 months while winning prestigious scientific and industry awards for our cutting-edge technology. We’re underpinned by over 300 engineers and scientists working across Africa, Europe, the UK and the US.

ABOUT RHOS

The Rural Health Operating System (RHOS) is a Sand Technologies project that is reimagining rural healthcare delivery across Africa. RHOS seamlessly integrates technology, people, and processes to gather high-quality data from rural health posts, empowering healthcare leaders with real-time data for informed decision-making. This data is managed at our Health Intelligence Center, known as the Blueroom, which is also where the RHOS team provides tech and operational support to health posts to facilitate their delivery of high quality cost-effective care to rural populations.

ABOUT THE ROLE

We are revolutionizing rural healthcare with cutting-edge technology and innovative solutions that leverage tech and operational optimization to support the health workforce. Our mission is to maximize the capacity of healthcare workers to deliver high quality, sustainable, accessible primary healthcare across Africa, ensuring equitable access to quality healthcare for all. We are looking for a fixer to take up an unorthodox but critical role. This person would be the in-country connector: knowing who to call, where to go, how to get things done. You make bureaucracies move, tech get installed, and meetings happen. You’re the unofficial oil in the machine.

We are seeking an Operations Coordinator to take on a dynamic and unconventional role that is critical to the success of this initiative. You will be our in-country connector - someone who knows who to call, where to go, and how to make things happen. Whether it’s navigating bureaucracies, coordinating site access, or making sure tech is up and running, you’re the one who ensures the engine keeps moving.

In this role, you will be central to the successful rollout of the RHOS in Ethiopia, beginning with Oromia Region as the launch region, with future plans to expand to additional regions. You will coordinate field operations, resolve logistical and access challenges, and serve as a vital link between Sand Technologies, local partners, and government stakeholders.

RESPONSIBILITIES

• Establish and maintain trusted working relationships with federal and regional government counterparts, with an initial focus on the Oromia Region as the program’s launch region, and support expansion into additional regions as the initiative scales.
• Serve as a key liaison to facilitate smooth coordination, secure timely approvals, and ensure alignment with government processes and expectations.
• Lead real-time troubleshooting of operational, logistical, and administrative challenges, working cross-functionally to resolve issues swiftly and effectively.
• Coordinate and support deployments, site visits, training sessions, and other field operations to ensure seamless execution and strong local engagement.
• Develop and manage relationships with local vendors, service providers, and community stakeholders to enable efficient operations and build goodwill.
• Proactively identify and address potential bottlenecks before they escalate, ensuring that field activities remain on track.
• Translate between strategic vision and on-the-ground realities by acting as a dependable bridge between technical/implementation teams and the local context.

REQUIREMENTS

• Demonstrated track record of engaging effectively with both federal and regional government institutions in Ethiopia, preferably within the healthcare, public service, or development sectors. Direct experience working with the Oromia Regional Government is essential, as the program will initially launch in Oromia before scaling to additional regions.
• Fluency in English, Amharic, and Oromiffa, with the ability to communicate effectively across diverse linguistic and cultural contexts. Knowledge of additional local languages is an asset.
• Deep understanding of local systems, networks, and bureaucratic processes, with the ability to navigate complex institutional landscapes to get things done.
• Strong operational instincts and a proactive, solutions-oriented mindset. You’re known for your hustle, resilience, and ability to “make things happen” in dynamic, resource-constrained environments.
• Experience coordinating logistics, field operations, or multi-stakeholder initiatives, ideally within the public health, technology, or development sectors.
• Demonstrated ability to build trusted relationships across diverse stakeholders, including community actors, technical teams, and government officials.
• Field readiness and flexibility to travel frequently within Ethiopia, including to rural and remote areas

Due to the considerable amount of virtual work and interaction with colleagues and customers in different physical locations internationally, it is essential that the successful applicant has the drive and ethic to succeed in working in small teams physically but in larger efforts virtually. Self-drive to communicate constantly using web collaboration and video conferencing is essential.