Customer Resident Engineer - Södertälje, Sweden



Customer Service
södertälje, sweden
Posted on Wednesday, June 26, 2024

Job Description

We are looking for a Customer Resident Engineer to join our Compliance team, based in Skellefteå, while being located in Södertälje, Sweden. Reporting to the Warranty Manager, you'll be the liaison between Northvolt (especially Skellefteå) and our customers, overseeing and analyzing customer complaints. Your expertise will be pivotal in shaping our approach to field failures and complaints, making a significant impact on our sustainable future.

The ideal candidate will have extensive experience in quality management and a proven track record in resolving field failure issues. Proficiency in Swedish is essential, as effective communication in this language will facilitate increased collaboration and achievement.

In this pivotal role, you will be a great contributor in ensuring quality excellence with addressing customer requirements effectively. Your adept problem-solving skills, persuasive communication style, and analytical acumen will play a pivotal role in refining our quality management protocols and significantly influencing the outcomes of our automotive initiatives. If you're motivated by excellence, quality, and a passion for innovation, this opportunity is tailored for you.

About the job

As a Customer Resident Engineer, you will play a significant role in assisting the Compliance team for ensuring quality excellence. Your day-to-day tasks will include act as a pivotal contact point between the internal stakeholders and customers and building strong working relationships. Your role will be instrumental in enhancing our quality management procedures and supporting automotive projects. If you're seeking a dynamic and challenging role with room for professional growth, this position offers an ideal opportunity.

The role requires being consistently present at our client's premises, with frequent trips to the Skellefteå plant and other production locations when necessary. These visits may require prolonged stays and involvement in field testing and validation tasks.

Key responsibilities include but are not limited to:

  • Liaise between Northvolt stakeholders and the customers and collect relevant data supporting to address quality-related inquiries.
  • Determine potential technical issues or customer complaints and support the team in the initiations of corrective actions and rework effectively.
  • Gather and recording customer feedback which contribute to continuous product improvements, innovations, and enhancements.
  • Assist in offering pro-active problem-solving assistance to production facilities, both domestically and internationally.
  • Co-ordinate in initiatives with regard to product quality improvements and enhance the customer experience.
  • Support the improvement of Customer-Supplier agreements (e.g.: Inspection Catalogues), perform sorting activities if needed and transfer knowledge and lessons learnt back into the plant.
  • Prepare technical reports, performance metrics, and presentations to update both the customer and the manufacturer on the status of ongoing projects and technical issues.

Northvolt is an equal opportunity employer. We're a diverse group of individuals, united by a common mission, who recognise that while our actions as individuals have a role to play in driving Northvolt towards its goals, we always seek to move forward as a team. We offer you an open and welcoming atmosphere where we win as a team – and fail as a team. Northvolt is growing at the speed of light and we are a strong believer in internal career development. For us it’s important to look at your skills and potential, please refrain form including your picture and age with your application to help us with this.

Apply with CV in english or your complete LinkedIn profile.

Full time employment, fixed salary.
Planned starting date is asap.

Please note that any applications submitted via email or direct messaging will not be considered.