Customer Quality Engineer (Hybrid)_2

Northvolt

Northvolt

Customer Service, Quality Assurance
Posted on Wednesday, June 12, 2024

Job Description

Ensure customer quality requirements are met for all products and take ownership of customer nonconformities. Define and coordinate containment actions across the organization to secure the customer, as well as production sites with supplier-related issues.

You will be performing deep root cause analysis with multifunctional teams, identifying permanent solutions, and ensuring the implementation of effective corrective actions in an efficient and timely manner to meet customers' expectations.
Responsibilities:

  • Main interface to customer communication regarding critical and complex quality topics and conveying voice of customer inside the organization
  • Perform or coordinate root cause analysis on failure from field and/or delivered products and implement containment and corrective actions for critical failures
  • Support Customer Quality Engineers with problem solving techniques or root cause analysis.
  • Ensure efficient documentation and communication of lessons learned for product development and product changes.
  • Co-ordinate and drive customer audits and follow-up on action plan
  • Ensure the means to understand customer expectations and increase satisfaction
  • Develop quality management: Support in structure set up, Risk analysis and customer communication
  • Support in updates design for manufacture and assembly (DFMEA) and Process Failure Mode and Effect Analysis (PFMEA).
  • Ensure continuous improvement work

We offer:

  • Stable employment conditions - employment contract (indefinite upon reaching 6 months' tenure)
  • Private medical care – possible upgrade
  • MyBenefit System & Multisport membership
  • Co-financed postgraduate education
  • Employee referral programme
  • Rewards cycling commutes
  • Christmas/holiday allowance
  • Co-financed team-building & offsite activities
  • Investment opportunities in Northvolt group’s shareholding
  • Relocation package
  • International environment & culture
  • Learning & Development opportunities
  • Company championing transformation to renewable energy
  • Friendly and open working atmosphere in a diverse team
  • Language courses