OT Support Engineer - Materials



Customer Service
Skellefteå, Sweden
Posted on Saturday, April 27, 2024

Job Description

We are looking for a dedicated Operational Technology (OT) Support Engineer to join us in our mission to contribute to a greener future. The role is a part of our passionate Digital Solutions team in Materials Business Unit. By joining us, you will be a key player in ramping up Northvolt Materials and contribute to building one of the first large scale European battery factories.

About the job

The OT Support Engineer will be responsible for handling and routing incidents in automation and other IT/OT systems for operations at Materials Business Unit at the Northvolt Ett site in Skellefteå. The person we are looking for are service minded, has the skills and personality to handle a wide range of IT/OT issues and high self-leadership qualities. As the tasks are varied and based on prioritization, it is important that you can easily switch focus between different tasks. You are also a person who is driven by working in a team and sees the benefits of sharing knowledge and experience.

This role is focused on (but not limited to) helpdesk style operation that will directly impact production and the supporting functions. The person will provide level 2 and 3 support for the designated factories, working closely together with our Northvolt ETT Digitalization Demand & Support Team including effective incident handling.

Key responsibilities include but are not limited to:

  • Pick up, analyze, solve, document and route incident tickets in manufacturing IT/OT systems
  • Handle bug reports