Customer Quality Manager



Customer Service, Quality Assurance
västerås, sweden
Posted on Thursday, March 21, 2024

Job Description

We are looking for a driven Customer Quality Manager to join us in our mission to contribute to a greener future. The role is a part of our bold Quality team based in Västerås. By joining us, you will be a key player in establishing customer projects and contribute to building one of the first large scale European battery factories.

About the job

We are seeking a passionate and experienced Customer Quality Manager to champion customer quality initiatives across the organization. In this strategic role, you will play a vital part in ensuring customer satisfaction by developing and implementing programs that elevate quality standards and foster a culture of excellence. While you won't have direct reports, you will collaborate extensively with various departments to achieve organizational goals.

About the team
Our Quality team is dedicated to upholding the highest quality standards in the automotive industry. You will be part of a dynamic team with a long-term goal of continuous improvement in quality processes.

Key responsibilities include but are not limited to:

  • Strategic Quality Leadership:
    • Partner with leadership to define and integrate customer-centric quality strategies into the overall business plan.
    • Develop and implement a comprehensive customer quality management program.
    • Identify and assess global customer quality risks and propose mitigation strategies.
    • Stay updated on industry trends and best practices in customer quality management.
  • Customer Advocacy:
    • Build and maintain strong relationships with key customers, understanding their needs and expectations.
    • Analyze customer feedback, including complaints and warranty claims, to identify areas for improvement.
    • Develop and implement corrective actions based on customer feedback data.
    • Advocate for the customer voice within the organization, ensuring their concerns are addressed.
  • Quality Program Development and Management:
    • Collaborate with cross-functional teams (engineering, production, supply chain) to develop robust quality processes.
    • Implement and maintain quality management systems aligned with industry standards.
    • Lead the development and execution of quality audits and assessments.
    • Track and analyze quality metrics, generating reports for senior management.
  • Continuous Improvement:
    • Identify opportunities for continuous improvement in quality processes and procedures.
    • Lead or participate in Six Sigma or other quality improvement initiatives.

Northvolt is an equal opportunity employer. We're a diverse group of individuals, united by a common mission, who recognise that while our actions as individuals have a role to play in driving Northvolt towards its goals, we always seek to move forward as a team. We offer you an open and welcoming atmosphere where we win as a team – and fail as a team. Northvolt is growing at the speed of light and we are a strong believer in internal career development. For us it’s important to look at your skills and potential, please refrain form including your picture and age with your application to help us with this.

Apply with CV in english or your complete LinkedIn profile.

Full time employment, fixed salary.
Planned starting date is ASAP

Please note that any applications submitted via email or direct messaging will not be considered.