Field Service Engineer



Gdańsk, Poland
Posted on Friday, March 15, 2024

Job Description

At Northvolt, we are now seeking Field Service Engineers who would support our passionate team in Stockholm and Gdansk. In joining us, you will be an important part of Northvolt's continued growth and play a crucial role in the transformation to a carbon-free society.

Our Field Service Engineers are responsible for the performance and customer satisfaction of delivered products, particularly in industries such as mining, construction equipment, energy storage, and renewable energy, located around the world. We are a team of passionate service engineers eager to support the customer, and we solve our tasks through knowledge sharing and teamwork.

Key responsibilities include but are not limited to:

  • Provide first-line and second level support for hardware and software related customer issues, via remote or on-site support
  • Solving customer helpdesk tickets by remotely supporting customers technicians on site
  • Document services performed and feedback to design teams for quality improvements
  • Frequent travel, including international travel
  • Perform all work with highest focus on health and safety
  • Build long-lasting customer satisfaction and loyalty by delivering service satisfactory to the customers' needs

The person we are looking for is strongly goal oriented, curious and eager to learn.
Our organization requires and values great self-discipline and a natural talent to make things happen. The Field Service Engineer is a vital member of the Aftermarket team and key to Northvolt's mission to enable the future of energy.

We believe that you have...

  • A degree in electrical engineering or relevant working experience
  • Experience from work with high voltage products
  • Good IT knowledge and experience with SW solutions
  • Hands-on experience with field service work
  • Experience and interest in renewable energy industry is a plus