Norrsken Foundation is on a mission to put a positive ding in the universe, by connecting founders with the capital, knowledge and network they need to make saving the world their business.

We are looking for a stellar Members Associate to provide an exceptional experience to members of Norrsken House Barcelona, a +6,000 sqm hub for impact and tech startups opening in October 2023. In this role, you will be a key point of contact for Norrsken House members at the front desk, working closely with the wider Norrsken Barcelona team in order to provide a warm, helpful and seamless experience for members and visitors. You'll be at the forefront of creating a friendly and inviting atmosphere. Your superpowers will shine as you lead and inspire, ensuring every member's journey begins on a positive note.

This is a fantastic opportunity for someone looking for a high-pace and purposeful work environment, who is not afraid to get their hands dirty in order to support a thriving impact community and make sure our members have the best working environment so that they can focus on what matters most.

Examples of responsibilities:

• Run the Front Desk during key business hours and onboard, train and manage the House Welcomers team to provide an exceptional hospitality experience.

• Be the face of Norrsken House by welcoming all members, visitors and partners.

• Act as a main first point of contact for members in all queries and requests through tickets and direct requests.

• Be a cross-departmental key player by filtering, prioritizing, and redirecting daily issues to the appropriate colleagues.

• Support House Operations Lead with day-to-day operations-related matters, including mail-handling, lost-and-found, building audits, etc.

• Assist with move-ins and move-outs by preparing and distributing welcome materials and ensuring members have a smooth onboarding and offboarding.

You are a good fit if you:

• Want to make the world a better place, and believe entrepreneurship, technology and business can be a driving force to make this happen.

• Have 2+ years of experience in a customer-facing role.

• Are passionate about finding solutions and have no problem rolling up your sleeves when needed.

• Are driven by challenges and are an effective task manager who knows how to prioritise your work to optimize for impact.

• Take initiative on process improvement, solving problems and raise the alarm to escalate recurring issues.

• Have good communication skills, both oral and written. You speak Spanish and English fluently (other languages are a plus).

What to expect

• A salary of 20,000€ gross per year.

• 28 days of holidays per year.

• Flexible remuneration (meals, transportation, nursery) through Cobee.

• The opportunity of joining the Norrsken Barcelona team early-on, with your input being a key part of the definition of the initial processes and ways in which the House will operate.
  

A job at Norrsken is like working at a startup. It’s a fast-paced and exciting place to work. Tasks and challenges may be demanding, responsibilities may change over time, but we guarantee that in return we will fast-forward your personal and professional development. And, you’ll get to work in a team of caring people with similar aspirations. Ten years from now, you will be proud of the projects and ideas you have developed and acted on together.

About Norrsken

Norrsken is an impact ecosystem where entrepreneurs can find everything they need to make saving the world their business. It is a non-profit foundation, set up by Niklas Adalberth (co-founder of unicorn Klarna).

We run award-winning co-working spaces in Stockholm-Sweden, Kigali-Rwanda and Barcelona-Spain. We incubated several funds, including Norrsken VC -the world's largest early-stage impact VC fund, and Norrsken22, a $200 million growth fund backing exceptional entrepreneurs building Africa’s new tech unicorns.

We run our own global Norrsken Impact Accelerator, and also continue to gather some of the world’s greatest thinkers in the recurring end-of-summer Impact Week.

...But we’re only getting started. We’re now ready for the next stage of our growth journey, and we’re looking for top-tier talent to join our mission of helping entrepreneurs solve the world’s greatest challenges.

Norrsken aims to attract, recruit and retain a diverse, inclusive and creative workforce to give us the best opportunity to meet the diverse needs of our members and guests. We actively encourage applications from all groups and communities. If you’re not sure that you meet all of the requirements for the role, we still encourage you to apply.