Calling all visionary operators! Norrsken is seeking a remarkable individual to join us as Operations Manager to lead operations of the Norrsken House Kigali on our mission of helping entrepreneurs solve the world’s greatest challenges.

Since Norrsken opened its doors in Kigali in 2021, we've built a landmark hub hosting 1200+ entrepreneurs, working every day to bring new solutions to Rwanda, Africa and the world. From hosting Norrsken Africa Week to dynamic meetups and Founder Fridays, we've fostered a thriving community of founders, investors, and thought leaders. But here’s the exciting part: we're just getting started…

At Norrsken, our vision is to empower Africa's next-generation of impact unicorns, positively impacting a billion lives. Join us and be part of the solution!

You’ll be part of the management team at Norrsken House Kigali and reporting directly to the Managing Director East Africa. The role requires you to be based in Kigali, Rwanda.

Key responsibilities, include but are not limited to;

• Operational Excellence: Ensuring that Norrsken House Kigali is at the forefront of efficient ways of working and creating internal processes and structures to make sure that things “just work”. Explore synergies from various functions to save costs and most importantly, find creative solutions to day-to-day challenges.

• Procurement: Being responsible for negotiating with suppliers and maintaining relationships with partners. Working closely with internal teams to optimize the P&L to make sure the house is able to continue to undertake the boldest impact initiatives, whilst maintaining a fully functioning and net positive house.

• Project Management: Set up project briefs and plan initiatives that strengthen our mission to become the main hub for impact in East Africa.

• Technology: Making sure Norrsken House Kigali optimize our digital tools and coordinate with other team members to implement new solutions if needed.

• Member Experience and Support: Onboarding of new members and making sure that we excel at members support. Creating a clear and unified message of what our impact hub offer and what we want to become.

• Leadership: As Operations Manager you will lead our Operations team, including service providers and volunteers.

To thrive and succeed in this role, we believe you;

• Have a genuine passion for helping entrepreneurs and to empower Africa’s next generation of impact startups.

• You are a master at getting things done. You have demonstrated experience in taking great ownership of tasks from start to finish and delivering them within deadline.

• Have a problem solving mindset with the ability to make compromises and roll up your sleeves when needed.

• Have strong business acumen and an analytical mindset, e.g for optimizing P&L processes.

• You are comfortable and skilled in building strong relationships and leading conversations with a diverse range of stakeholders, including suppliers, partners, members and colleagues.

• You derive a lot of your energy from fun, meaningful, strategic and intellectually challenging interactions. As a leader, you have the ability to share this energy to coach and empower others.

Experience that would be of value to our team and this role;

• 5+ years of relevant working experience and an urge to always learn new skills

• Experience owning budget and preferably also leading a division or business unit

• Experience in spearheading negotiations, licitation and bidding processes is a must-have

• Meritorious with experience in managing office spaces or hospitality, and having a proven track-record of creating synergies in collaborative environments.

A job at Norrsken is like working at a startup, more than a Foundation. It’s a fast-paced and exciting place to work. Tasks and challenges may be demanding, responsibilities may change over time, but we guarantee that in return we will fast-forward your personal and professional development. Ten years from now, you will be proud of the projects and ideas you developed and acted on together with us.

Compensation and benefits

Competitive salary based on experience, 22 vacation days/year, medical insurance, new phone and computer with free wifi access, and nonetheless, the opportunity to work in one of the coolest office spaces in Kigali where your contribution will support entrepreneurs who are working hard to build a fair and positive future for all of us.

We encourage you to apply as soon as possible as recruitment is ongoing, with a targeted start date in July.

Norrsken seeks to attract, recruit and retain a diverse, inclusive and creative workforce to give us the best opportunity to meet the diverse needs of our members and guests. We actively encourage applications from all groups and communities. If you’re not sure that you meet all of the requirements for the role, we still encourage you to apply.

Company

Norrsken House Kigali

Locations

Kigali, Rwanda

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