👋 About Us

NALA is building Payments for the Next Billion. Faster, smarter, and fairer transfers for everyone. Since 2022, we've grown our business 120x, grown the team from 9 to 150+, raised $50M+ from top-tier investors, and were named to the Forbes Fintech 50 in 2025.

We operate two core products:

1. NALA, our consumer app making cross-border payments cheaper, faster and more reliable for the global diaspora. Allowing users to send money from the UK, US and EU to Africa and Asia.
2. RAFIKI, our B2B payments infrastructure, is powering global payments.

Our team includes alumni from Wise, Stripe, Monzo, Revolut, and CashApp — operators who’ve scaled world-class products. We act with urgency, think deeply, and put our customers first always.

At NALA, this isn’t just a job. It’s ownership, impact, and the chance to change global payments forever.

Join us in building Payments for the Next Billion.

🙌 Your Mission

We are hiring a Country Partnerships Lead to act as our primary representative on the ground. This is a commercial, general manager type role. You will be the key "boots-on-the-ground" operator, supporting our P&L and Sales leads. Your main objective is to help execute on country targets, unblocking any problems that stand in the way of our team's success.

🎯 Your Core Responsibilities

Commercial & Sales Support

• Be the go-to local expert for our Sales and P&L leads. You’ll need to quickly learn the product and support them in pitching and landing deals.
• Identify and close execution gaps to enable commercial success in the market.
• Help qualify and pursue partnership opportunities with banks, fintechs, FX and other partners.

Execution & Ops Unblocking

• Be the on-the-ground executor—whether that’s resolving payment issues with a bank, chasing down a regulatory document, or delivering an agreement in person.
• Represent Rafiki and NALA in the market across day-to-day operations, ensuring no delay is caused by our absence on the ground.
• Escalate and solve problems across teams: finance, operations, sales, and compliance.

Regulatory & Market Presence

• Own relationships with local regulators and ensure we remain compliant with all relevant local requirements.
• Act as the public face of Rafiki in-country—engage at conferences, represent us in industry working groups, and contribute to building our brand reputation.
• Ensure local governance, reporting, and corporate obligations are fully met.

• Commercial & Sales Acumen: You must have proven "selling acumen" in selling B2B and a strong commercial mindset as well as track record of executing and sustaining partnerships.

• Execution Focus: A demonstrated ability to execute on targets and get things done in the local market.
• Local Problem Solver: You are a "boots-on-the-ground" operator who can navigate local institutions (like banks, fintechs etc) to unblock issues.
• Collaborator: Ability to work in support of multiple leaders (P&L lead, Growth lead) and central teams (Ops, Finance).
• Local Presence & networking: Must be based in-country to satisfy regulatory requirements and manage local relationships. Must be able to build relationships across organisations. Must have an existing network in the local market

🌍 Location & Language Requirements

• Must be based in Douala, Cameroon.
• Fluency in English and French required.

➡️ Interview Process

You will need to first submit your application through our ATS Workable. There is no need to submit a Cover Letter.

If successful you will be selected for our interview process which has 4 stages:

• [30mins] Interview with the Talent Team: We want to understand your experience and motivations
• [1 hr] Interview with the Hiring Manager: A deeper dive into your CV and real-world experiences
• [1 hour] Take Home task & Task review interview: Includes a short exercise based on a fictional but realistic task. You’ll present and discuss it with your potential manager and someone else in the team
• [30mins] Leadership Interview: A final conversation with a member of our leadership team to discuss your task submission, motivation for the role and to give you space to ask your own questions
• References: We conduct reference checks as standard for all of our hires at NALA
• Decision: We’ll aim to come back to you with a timely decision and feedback on your overall interview process.

✅ Success in the role looks like

🟢 30 Days – Establish Foundations

• Map and shortlist 5+ high-potential FX and payout partners with the ability to improve our market performance
• Unblock 1 key issue locally (e.g. partner delay, regulatory document, ops friction)
• Launch weekly market insight updates covering FX trends, competitors, and policy shifts

🟡 60 Days – Execute and Prove Value

• Onboard a partner that will significantly impact market metrics
• Present 1 actionable recommendation to influence pricing, payout routing, or cost reduction
• Design and deliver a Local Trading Playbook (V1)

🔴 90 Days – Deliver Impact and Scale

• Achieve a measurable FX, payout cost or reliability improvement (e.g. spread, speed, uptime)
• Build and qualify pipeline of 2+ new commercial partners
• Deliver consistent onground competitor or market analysis that improves market strategy

• 27 Days Off: Take the time to decompress. Working at a startup is hard!
• Birthday Leave: Celebrate your special day with a bonus day off to take off in that month.
• Learning Budget: Fuel your growth with $1000 annually for learning and development.