At Karma, we're transforming hospitality through sustainable, tech-driven solutions. As we grow our Swedish operations, we're seeking Customer Support Superstar to join our mission of making hospitality effortless.

We offer an opportunity to shape the future of restaurant technology in a collaborative, innovative work environment.

Core responsibilities

Provide responsive support via phone, email, and chat platforms (intercom)
Resolve customer inquiries with attention to detail and efficiency
Track and analyze support metrics to maintain service excellence
Collaborate with the onboarding team on customer success initiatives
Document customer interactions and identify improvement opportunities

What you'll bring

Native-level fluency in Swedish and English
Previous customer service experience
Strong technical skills with CRM systems and other digital tools
Excellent problem-solving and communication skills
Ability to work independently and adapt to changing priorities

Career Development

We believe in promoting from within. Customer Support Agents who show initiative, leadership potential, and consistently deliver exceptional results will be considered for management roles as our team grows. We're looking for people who want to grow with us and take ownership of their career development.

Department: Sales Operations
Locations: Stockholm

Contact Åsa CHRO – Executives

Colleagues

Jiyan

Director of Sales

Jonte

Head of Sales & Expansion

Odette

Customer Onboarding Manager

Alexander

Customer Success Manager

Stockholm

This is how we roll

Numerous mood boosting activites

What the hell is a zen room? Truthfully, we don't know either. But we use it for yoga and other soft activities. Oh, did we mention we have a ping pong table as well?
Early bird or night owl?

As our team is growing, both early birds and night owls find themselves at Karma. Whichever you choose, there's something for you. Perks of coming early: weekly breakfast. Perks of staying late: video and board games.
Refill, anyone?

One simply cannot celebrate too often. We are keen champagne drinkers, quiz players and hosts of Karmazing after-works. No reason to celebrate is too small, nor too big.

About Karma

Karma is on a mission to reduce food waste and help businesses thrive. Our innovative platform connects consumers with surplus food from restaurants, cafes, and grocery stores, offering delicious meals at a discounted price. But that's just the beginning. We call that Karma Save.

With Karma Serve, we've taken our commitment even further. This smart solution with QR codes at restaurant allows businesses to boost their bottom line, simplify their workday.

At Karma, we're not just fighting food waste - we're creating smarter, more sustainable ways for businesses to operate. Join us in making a positive impact on the environment and the way we enjoy food.

Founded in 2015

Sales Operations · Stockholm