Senior Customer Solutions Manager



Customer Service
Austin, TX, USA
Posted on Wednesday, June 19, 2024
Want to be part of transforming road freight – for good? Einride is showing the world a new way to move, based on the latest digital, electric and autonomous technologies. Through freight capacity as a service, we enable businesses around the world to accelerate towards their sustainability goals.
Founded in 2016, Einride became the first company in the world to deploy a cab-less autonomous electric vehicle on a public road (Sweden, 2019). In 2022, we were the first to successfully operate such a vehicle on a US public road. Today our award-winning technology has been launched across 8 countries (and counting). Our clients are some of the world’s biggest shippers, including Fortune 500 companies.
Einride is looking for a Senior Customer Solutions Manager with relevant experience in data science / analysis, storytelling and customer facing engagement.
The Solution Architecture team is a critical part of the sales process at Einride. You will be responsible for strategic assessments of our customers' transportation fleets during the pre-sales phase, providing insights into their current operations and a plan for the subsequent steps towards electrification and autonomy. You will lead assessments, with support from subject matter experts at Einride, and present a solution and economic proposal to key client stakeholders. You will then work with the sales team to close customer contracts.

What you'll do:

  • Analyze data and turn raw data into insights for customers in autonomous and electric transportation roadmap
  • Generate sales proposals for the customer based on the analysis outcomes
  • Conduct research and technical/business analysis, developing presentation and reports that tell a compelling story
  • Lead and facilitate customer discussions with executive-level stakeholders in conjunction with the sales rep
  • Be the voice of the Solution Architecture team to the Product org to improve internal and external software products
  • Manage and coach junior team members
  • Support on other sales, operations, product, or strategic projects

What we're looking for:

  • Bachelor’s degree or higher from a rigorous program in science, technology, engineering, math, business, or equivalent
  • 5-7 years’ experience in analytical and customer-facing work in a transportation and logistics companies, management consulting, high growth startup or big tech firms
  • Mastery in Microsoft Excel, Google Sheets, Google Slides, Google Data Studios
  • High-proficiency in Python and/or other data analytics tools is a plus
  • Experience working with transportation solutions, logistics and/or supply chain
  • Independent, hands-on problem solving that takes clear ownership of tasks; proven record of thought leadership, business case development, realizing customer benefits; experience leading transformation projects with a proven ability to work across broad functional teams; highly analytical with ability to story-tell through clear and concise communication
At Einride, we are innovators, building solutions the world has never seen before – but urgently needs. That’s why we take action, and it’s why we are always eager to be challenged. We know that our best innovations come from having a diverse mix of people, including those of different experiences, career paths, and walks of life. By coming together and sharing our perspectives openly – by disagreeing, discussing, and committing – we deliver greater impact.