Company Description

Work smart, have fun and make an impact!

Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page.

Job Description

We are looking for a well-rounded professional to join the Sector Initiatives (SI) team as a Senior Associate. In this role, you will act as a key strategic partner to our Program Managers (PMs) and a critical engine behind high-quality delivery, uniquely blending customer-facing activities alongside PMs with a technical, data-driven approach.

Your primary focus will be translating EcoVadis data and industry intelligence into actionable insights that support our customers' sustainability objectives. As the go-to support hub for Sector Initiatives Program Managers, you will own the operational management and standardization of how we deliver value to members throughout their SI journey.

The ideal candidate is intellectually curious, comfortable with ambiguity, and proactive in leveraging data and modern AI tools to maximize team efficiency and client impact. This position offers a clear career trajectory, serving as a direct stepping stone to becoming a Program Manager with the responsibility of managing 3 to 4 Sector Initiatives.

Responsibilities

Customer Operational Management & PM Support

• Program Manager Partnership: Act as the central support function for SI Program Managers, enabling them to respond efficiently to customer requests and scale their Sector Initiatives.

• Value Standardization: Lead the continuous improvement and formalization of the SI member journey, including onboarding new members, maintaining annual milestones, and building standardized presentation templates.

• Meeting & Report Preparation: Coordinate regular report production and prepare comprehensive materials, benchmarks, and topic deep-dives for upcoming member meetings.

• Cross-Functional Liaison: Bridge the gap between customers, PMs, and internal teams to solve challenges smoothly and within reasonable deadlines.

Data Insights & Value Delivery

• Insight Generation: Leverage existing EcoVadis platform data, reports, and central dashboards to produce clear, compelling, and actionable sustainability narratives for SI members.

• Data Navigation Expertise: Develop a deep understanding of EcoVadis data structures and stakeholders to extract trends, benchmarks, and relevant angles for customer interactions

• Deliverable Excellence: Ensure every customer-facing deliverable, from high-level overviews to thematic deep-dives, reflects the highest standard of data accuracy and strategic relevance.

AI-Augmented Efficiency & Innovation

• Process Optimization: Proactively identify opportunities to automate, scale, or improve the quality of customer content using agentic AI tools.

• Best Practice Sharing: Help establish and share best practices for AI adoption across the SI team's day-to-day workflows to boost overall team agility.

You can learn more about Sector Initiatives here: https://ecovadis.com/sector-initiatives/

Qualifications

• Experience: 4+ years of successful experience in customer support, customer success, or account management, preferably within a fast-paced SaaS or sustainability environment.

• Analytical & Narrative Skills: Strong data analytical skills with a proven ability to summarize complex datasets into meaningful stories and insights across multiple formats (e.g., Google Slides, PPT presentations) for non-technical audiences.

• Data Platform Proficiency: Skilled in navigating business platforms like Salesforce and Tableau to extract reporting data and track customer milestones.

• Tech & AI Literacy: Proficient with Google Suite and project management tools, paired with a genuine curiosity to explore and apply AI tools to enhance delivery efficiency.

• Communication: Excellent written and verbal communication skills; ability to align fluidly with internal stakeholders, cross-functional teams and customers.

• Education/Interests: Formal education or a strong foundational background in a related field (Sustainability, Business, Supply Chain) is highly preferred, alongside a genuine passion for sustainability.

• Every Customer Matters: You design every output around the customer’s understanding, objectives, and long-term success.

• Ownership & Autonomy: You take full accountability for your deliverables from first draft to final version, managing multiple concurrent requests without losing quality.

• Structured Thinking: Highly organized and able to prioritize tasks effectively in an environment with shifting priorities.

• Collaborative Mindset: A true team player who treats internal partners and Program Managers with the same care and professionalism as external customers.

Additional Information

• Location: Barcelona
• Hybrid: 8 days in office per month

In return for your expertise, we offer:

• Support with all the necessary office and IT equipment
• Flexible working hours
• Wellness allowance for mental and physical wellbeing
• Access to professional mental health support
• Referral bonus policy
• Learning and development
• Sustainability events and community involvement
• Peer recognition program
• Employee-led resource groups
• Hybrid work organization
• Remote work from abroad policy
• Meals and Transportation Vouchers (Coverflex card)
• Dental Benefits
• Life & Accident Insurance + Private Health Insurance
• Paid employee volunteer day
• Paid moving day (1/year)
• Time off: 1 Community Service Day + 1 Personal Day
• Summer Hours in July and August (36 hours per week)
• Hybrid Monthly Allowance for electricity and Internet

Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!

Don’t meet all criteria? Please apply anyway. We welcome diverse candidates and want to assess your skills and potential contribution to EcoVadis, regardless of your background.

Can the hiring process be adjusted to suit my needs? Yes. We want all candidates, including people with disabilities, people with long-term health conditions, and neurodiverse applicants, to feel confident demonstrating their potential. If you require adjustments, such as interview questions in advance, please inform the hiring team.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on characteristics such as color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. To reduce bias in hiring, applicants are encouraged to remove personal details such as photos, marital/parental status, religion, gender, postal code, university name/graduation date, past leave details, and nationality (instead, confirm eligibility to work in the job location).

Our recruitment processes do not include AI systems that make autonomous decisions impacting individuals’ rights without human oversight. Inputs and outputs of the system have been validated by humans and answers are based on algorithms that analyze previous data with which the system has been trained. We use SmartRecruiters as our applicant tracking system and to schedule interviews. Gemini is used to summarize notes from interviews and to refine job descriptions and social media messaging. AssessFirst is used to support talent assessment decisions.