Join us as a Client Success Manager!

We’re excited to welcome a Client Success Manager (CSM) to the team who’s passionate about helping our clients achieve meaningful results and build long-term relationships. In this role, you’ll guide leading companies on their ESG journeys — ensuring they get the most value from the unique Datamaran platform from onboarding through renewal.

You’ll work hand-in-hand with our dedicated Implementation & Training (I&T) team, who manage the technical onboarding process, so you can focus on the strategic partnership and long-term success of your customer base.

This position is based in New York City and reports to the Director of Client Success.

What you’ll do

As the trusted advisor for your clients throughout their Datamaran journey you help them achieve their ESG goals and demonstrate measurable value:

• Build deep relationships by understanding each client’s unique priorities, personalizing their experience and engaging stakeholders across their organization.
• Collaborate closely with Sales and I&T to ensure every handover and onboarding experience is smooth, transparent, and well-documented.
• Work with clients to set expectations around technical support, define goals and timelines, manage tasks, and coordinate onboarding updates with the I&T Manager
• Lead ongoing success initiatives post-onboarding, from regular check-ins and business reviews to identifying growth and renewal opportunities.
• Act as the voice of the customer: surfacing feedback, resolving issues, and ensuring clients feel heard and supported.
• Support advocacy efforts by partnering with Marketing on case studies, webinars, and customer community events.
• Monitor key platform usage metrics to stay ahead of risks and uncover expansion potential.
• Take ownership of your renewal and expansion pipeline, contributing directly to our GRR and NRR goals.
• Host roundtables, webinars, and other virtual events for the Datamaran customer community
• Travel for in-person goal-setting, onboarding, and strategic reviews, primarily across the US.

What you’ll bring:

• 3–4 years of experience as a Customer Success Manager in a SaaS business, including ownership of renewals.
• Solid understanding or professional background in ESG.
• Exceptional communication skills and the ability to build trust with stakeholders at every level.
• Strong organizational skills and attention to detail: you can juggle multiple accounts and priorities with ease.
• A Bachelor’s degree or equivalent professional experience.
• Comfort working with SaaS platforms and a proactive, solution-oriented mindset.
• Commitment to joining us in the New York hub at least one day per week to collaborate in person with your team.

It’s a plus if you have

• Experience in a high-growth SaaS environment.
• International exposure or experience working with global clients.

Join Datamaran: The Pioneers of Smart ESG Solutions.

At Datamaran, we are revolutionising how the world's most influential companies navigate their Environmental, Social, and Governance (ESG) responsibilities. Our AI-powered SaaS platform empowers organizations to integrate ESG into their core strategies, driving meaningful impact at scale. Trusted by global industry leaders like Bridgestone, Dell, Kraft Heinz, Cisco and PepsiCo, and endorsed by leading regulators in Europe and North America, Datamaran is at the cutting edge of ESG technology.

Since 2014, we've been on a mission to deliver world-class solutions that enable businesses to align with stakeholder expectations, meet regulatory requirements, and enhance their ESG performance. Our platform helps senior executives make data-driven, evidence-based decisions, simplifying complex ESG challenges with clear, actionable insights. Whether it's ensuring compliance or presenting a compelling ESG narrative to investors and boards, Datamaran is the trusted partner for sustainable businesses.

Our commitment goes beyond technology. We are deeply embedded in the global ESG community, hosting and sponsoring events, partnering with universities and service providers to address the skills gap, and running educational programs that connect forward-thinking leaders. We've produced an award-winning documentary series, New Heroes of Sustainable Business, highlighting visionary leaders shaping a more sustainable future to inspire others across industries and regions.

We're not just building cutting-edge technology and ESG-focused communities but a diverse, global team united by a shared passion for innovation, collaboration, and continuous learning. With over 100 team members across the UK, US, Spain, and the Netherlands, we bring unique perspectives and skills together to solve the ESG challenges of tomorrow, today. At Datamaran, we believe in empowering our people as much as our clients and offer career development and growth opportunities to all.

Following our successful Series C funding round late 2024, we're entering an exciting phase of growth, expanding across all departments and locations to scale our impact worldwide. If you're ready to drive change, inspire innovation, and help businesses shape a sustainable future, we'd love for you to join us.

Find out more about Datamaran's story, people, and culture in this short film: Datamaran 10 Years Video