WANT TO WORK FOR AN IMPACT COMPANY?

Cooltra is looking for talent to fill its vacancies in the Customer Service department at the Barcelona Headquarters.

About the role

As the ideal candidate 🚀 , you will be the most visible face of our service to our customers: answering the need for help, activating new accounts and answering queries and handling complaints.

What you will do

• You will be responsible for ensuring valuable and viable solutions for our clients.
• You will communicate with customers via chats and mails.
• You will provide information and solve doubts.
• You will receive and process complaints, analyze the needs from customers and ensure a good service.

Desired knowledge, skills and abilities

• A proactive, dynamic and resolutive attitude are required for the position.
• Knowledge of English language at native level.
• Communication, stress management and organizational skills.
• Mandatory: be resident in Barcelone and high level of Spanish.

What do we offer?

• Multicultural, open-minded and international organization 🌍
• Night shift 🌚 : from 23.00 to 07.00.
• Permanent contract and full time.
• Coffee ☕ and fruits 🍏 in the office.
• Gym and medical insurance with promotional price.
• Many offers and discounts thanks to our partners.