Department: Operations

Location: Home based, UK (travel across UK will be required)

Reports to: Senior Programme Manager

Hours: 37.5 per week

Salary: (Depending on experience)

Role Overview

As the Education Programmes Co-ordinator at Cambridge Spark, you will be a key part of the administration of our suite of leadership programmes. You will act as a point of contact for a range of internal and external stakeholders, ensuring that communication is timely and that we are providing a gold standard service for our customers. A key part of the role is attendance at our in-person events (ordinarily held in Cambridge and London) where you will be responsible for day-to-day event management, ensuring that days run smoothly and any issues are solved or escalated as appropriate.

IMPORTANT: This role requires regular attendance at in-person events, which will be hosted in Cambridge and London (approx 75% Cambridge, 25% London).

Key responsibilities:

• Managing all queries from external stakeholder teams, responding within fixed SLAs
• Attending regular client liaison calls and internal planning meetings, with responsibility for logging and monitoring the progress of all actions
• Day-to-day preparation for, and management of, large scale corporate events, to include:
  • Pre-event administration and scheduling
  • Participant communication and resource sharing
  • Venue liaison prior to and during events over multiple days

Candidate Specification:

Essential

• Excellent written and verbal communication skills
• Previous experience of in-person and email-based customer service
• A high level of attention to detail
• Previous project management experience
• A flexible and adaptable approach to solving problems - this role will require a high level of independence

Desirable

• Experience with using a CRM (HubSpot, Salesforce etc.)
• Previous experience in the Executive Education or Corporate Training sectors
• An enthusiasm for automating processes and using AI in the workplace

Company Benefits:

• Remote first company providing flexibility to work from home
• Pension with up to 5% matched contributions
• Opportunity to opt into our salary sacrifice scheme
• 25 days holiday + Flexi bank holidays + 1 day off on your birthday
• A day for volunteering
• Enhanced Maternity and Paternity Leave
• Health & Wellbeing allowance of up to £30 per month
• Annual Summer and Xmas events
• Company socials including everything from Cambridge College formals, pub nights to team building events
• CPD Allowance
• Private medical insurance and cash plan
• Holiday buy back scheme (up to 10 days p/a)
• EAP with 24 hour confidential support line

Background to our Organisation

We are an education technology company that enables corporate and government organisations to achieve their business goals by educating their workforce with critical digital transformation skills to succeed in the AI era.

We deliver unique and innovative professional education that is accelerating the digital transformation of our clients, advancing the careers of their employees, helping people get into work and closing the digital skills gap. We are in a sector that is crucial to the economy and workforce, with a lot of opportunity for change and innovation. We are at the cutting edge of teaching applied data and digital skills, with our unique patented learning platform EDUKATE.AI offering our clients and learners a unique learning experience. EDUKATE.AI was developed with support from Innovate UK and provides all of our learners with 24/7 immediate feedback on their work, helping accelerate the learning process and providing a sandbox environment to experiment on real world datasets.

Since 2016, we have supported more than 15,000 learners across four continents with nearly 550,000 pieces of code submitted for feedback on EDUKATE.AI. We are trusted by some of the most recognisable brands in the world to educate their workforce, including Microsoft, the NHS, GSK, easyJet, the BBC and John Lewis. Our focus on applied learning to create business impact sets us apart - individual learners have reported applying their skills at work to generate recorded value of up to £40m.

Our Values

At the centre of the way we work together and inspire each other to achieve success are these core values:

Entrepreneurial

We take initiative and show entrepreneurial spirit which fuels innovation at Cambridge Spark. This includes identifying opportunities for improvement, taking ownership for implementing solutions effectively and driving improvement by using proof of concepts to demonstrate the feasibility and value of their work.

Team Spirit

Everyone is part of building an open and transparent culture, communicating effectively to raise issues, discuss improvements and share the evidence used to make decisions.

Customer-focused

Our customers are at the centre of everything we do, inspiring us to create great work. We strive to build friendly, professional and lasting relationships with them to better understand and anticipate their needs.

Gold Standard

We are experts in our field and are constantly developing our technology and offering. We set the benchmark in our industry: both in what we offer customers and in how we deliver it.

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Cambridge Spark is an Equal Opportunities Employer and prohibits discrimination and harassment of any kind. Cambridge Spark is committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cambridge Spark are based on business needs, job requirements and individual qualifications, without regard to race, colour or ethnicity, ability or disability, gender or gender reassignment, sexual orientation, marital status, religion, age or any other status protected by the laws or regulations in the locations where we operate. Cambridge Spark will not tolerate discrimination or harassment based on any of these characteristics. Cambridge Spark encourages applicants of all ages.