Department: Operations

Location: Home based, UK (with occasional travel to our London office)

Reports to: Customer Solutions Team Lead

Hours: 37.5 per week

Salary: depending on experience

Role Overview

We are seeking a Customer Solutions Advisor to expand and strengthen relationships with our most valuable customers. In this role, you will engage prospective learners, understand their goals and guide them to the most suitable training programmes, while ensuring an outstanding learner experience.

Key responsibilities:

Learner Engagement & Sales

• Drive learner enrolments: Guide prospective learners smoothly through the sales process to enrol in the right programme before deadlines.
• Convert inbound inquiries: Respond to existing account inquiries within SLAs, progressing them efficiently through the sales cycle.
• Support employer buy-in: Help learners build strong business cases for their employers to approve their participation in our programmes.

Customer Success & Experience

• Enhance the learner journey: Ensure a smooth onboarding experience, improving retention by matching learners with the right programme.
• Provide expert guidance: Help learners choose training pathways that align with their career and business objectives.
• Align stakeholders: Engage with learners’ managers to set clear expectations and foster a supportive learning environment.
• Represent Cambridge Spark: Act as a trusted advisor, embodying our commitment to innovation and excellence in education.

Operational Excellence & Collaboration

• Workflow management: Organise tasks effectively to handle learner inquiries and onboarding efficiently.
• Leverage automation: Use HubSpot CRM to streamline processes, increase efficiency, and track progress.
• Cross-functional collaboration: Work closely with Account Managers and Customer Success Managers to drive learner success and customer growth.

Candidate Specification:

Essential

• Proven experience: experience in a similar admissions or customer onboarding role
• Self-motivation & autonomy: Highly organised and disciplined, thriving in a remote-first environment.
• Tech & CRM proficiency: Comfortable using HubSpot and automation tools to drive efficiency.
• Working in a fast-paced environment: Able to cope in structured, high velocity high volume workloads following a clear process.
• Professional communication: Excellent verbal and written communication skills with a consultative approach.
• Curiosity & problem-solving: A strong ability to understand and solve customer needs.
• Organisational skills: Effective at prioritising tasks and working to deadlines.
• Passion for education & technology: Genuine enthusiasm for learning and a fast-moving industry.

Desirable

• experience in a Business Development, Sales, or Account Management role, with a track record of direct solution selling to individuals

Interview process:

1. One way video interview or live screening call
2. Hiring manager interview (competency based questions) - 1 hour
3. Task/Role play and follow up questions - 45 minutes
4. Ways of Working/Meet the Team - 45 minutes

Company Benefits:

• Remote first company providing flexibility to work from home
• Pension with up to 5% matched contributions
• 25 days holiday + Flexi bank holidays + 1 day off on your birthday
• A day for volunteering
• Enhanced Maternity and Paternity Leave
• Health & Wellbeing allowance of up to £30 per month
• Annual Summer and Xmas events
• Company socials including everything from Cambridge College formals, pub nights to team building events
• CPD Allowance
• Private medical insurance and cash plan
• Holiday buy back scheme (up to 10 days p/a)
• EAP with 24 hour confidential support line

Background to our Organisation

We are an education technology company that enables corporate and government organisations to achieve their business goals by educating their workforce with critical digital transformation skills to succeed in the AI era.

We deliver unique and innovative professional education that is accelerating the digital transformation of our clients, advancing the careers of their employees, helping people get into work and closing the digital skills gap. We are in a sector that is crucial to the economy and workforce, with a lot of opportunity for change and innovation. We are at the cutting edge of teaching applied data and digital skills, with our unique patented learning platform EDUKATE.AI offering our clients and learners a unique learning experience. EDUKATE.AI was developed with support from Innovate UK and provides all of our learners with 24/7 immediate feedback on their work, helping accelerate the learning process and providing a sandbox environment to experiment on real world datasets.

Since 2016, we have supported more than 15,000 learners across four continents with nearly 550,000 pieces of code submitted for feedback on EDUKATE.AI. We are trusted by some of the most recognisable brands in the world to educate their workforce, including Microsoft, the NHS, GSK, easyJet, the BBC and John Lewis. Our focus on applied learning to create business impact sets us apart - individual learners have reported applying their skills at work to generate recorded value of up to £40m.

Our Values

At the centre of the way we work together and inspire each other to achieve success are these core values:

Entrepreneurial Spirit

We take initiative and show entrepreneurial spirit which fuels innovation at Cambridge Spark. This includes identifying opportunities for improvement, taking ownership for implementing solutions effectively and driving improvement by using proof of concepts to demonstrate the feasibility and value of their work.

Team Spirit

Everyone is part of building an open and transparent culture, communicating effectively to raise issues, discuss improvements and share the evidence used to make decisions.

Customer-focused

Our customers are at the centre of everything we do, inspiring us to create great work. We strive to build friendly, professional and lasting relationships with them to better understand and anticipate their needs.

Gold Standard

We are experts in our field and are constantly developing our technology and offering. We set the benchmark in our industry: both in what we offer customers and in how we deliver it.

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Cambridge Spark is an Equal Opportunities Employer and prohibits discrimination and harassment of any kind. Cambridge Spark is committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cambridge Spark are based on business needs, job requirements and individual qualifications, without regard to race, colour or ethnicity, ability or disability, gender or gender reassignment, sexual orientation, marital status, religion, age or any other status protected by the laws or regulations in the locations where we operate. Cambridge Spark will not tolerate discrimination or harassment based on any of these characteristics. Cambridge Spark encourages applicants of all ages.