Job Purpose

Providing technical support to end users regarding computer problems such as identifying the source of the problem and recommending solutions. Responsible for Perform equipment/systems installation, throughput and safety qualifications. Simplify, optimize, remove bottlenecks and resolve complex system problems or technical deficiencies.

Designing and implementing new computer systems and networks, including creating detailed blueprints of existing systems for future references.

Key Accountabilities:

• Providing technical support to end users regarding computer problems such as identifying the source of the problem and recommending solutions
• Contributes technical expertise to develop, deliver, build and enhance the quality of solutions, applying appropriate security controls, that are fit for purpose and in alignment with IT department policies and procedures
• Providing technical support for computer applications and operating systems used by the organization
• Manage change across the function to ensure effective processes are in place that support the adoption of new trends, developments, and technologies to deliver highly scalable systems across multiple components of the network
• Installing new software or making changes to existing software based on client requests or company policies
• Ensure 100% compliance of InfoSec policy guidelines for Cameroon SEZ and other Arise entities users.
• Performing regular maintenance on end device, servers, firewalls and other equipment to ensure optimal performance
• Helping users with technical issues related to their computer usage, including installing new software or upgrading existing software
• Ensuring that computer networks are secure by monitoring activity and performing checks for intrusions or viruses
• Support end-to-end development through build, release, maintenance and enhancement, to deliver high quality products, systems, processes, technologies and/or services which are thoroughly tested and optimized.

Experience & Educational Requirements:

EDUCATIONAL QUALIFICATIONS:

• Bachelor’s degree in computer science or information technology
• Master’s degree in IT with 3 years of experience
• Having professional industry Certifications related to IT related to Security, Cisco, ITIL, Server Administration, Fortinet, MCP (would be advantage)

RELEVANT EXPERIENCE:

(no. of years of technical, functional, and/or specific exposure required)

• 3-4 years of experience working in the IT at a recognized company.
• Specific skills on Microsoft environment & M365
• Deep understanding of IT system hardware, software troubleshooting and maintenance
• Advance knowledge in networking technology and exposure in WiFi/fiber cable networking
• Ability to communicate effectively in English (written and verbal)
• Should possess organizational skills such as Problem solving, critical thinking, creativity and leadership skills.
• Team player